Refund policy
Last updated: October 28, 2026
This policy explains your return and refund options for purchases from https://veranook.shop. veranook is operated by IMPERIAL AIR CONDITIONING & REFRIGERATION, LLC.
Our 30-Day Free Return Promise
You may request a return within 30 calendar days after receiving your order, including if you simply change your mind.
Eligible returns include free return shipping. We do not charge restocking or return handling fees.
Please return the item with its accessories and any original packaging reasonably available. You may open and inspect the product as you would in a physical store. Missing packaging alone does not remove statutory rights.
Damage caused by misuse may affect eligibility under our voluntary return promise. This does not limit rights concerning faulty, damaged, or misdescribed products.
Requesting a Return
Email aider_estenoit@outlook.com with your order number, checkout email address, and the item you wish to return.
You do not need to provide a reason for a change-of-mind return.
We will provide return instructions, confirm the destination, and supply a prepaid label or another return arrangement at our expense. Please dispatch the goods within 14 calendar days after receiving those instructions.
Contacting us first helps us arrange free shipping. Statutory cancellation rights do not depend on our approval. Please use the destination provided in your instructions rather than assuming that our business address accepts returns.
Damaged, Faulty, or Incorrect Products
Contact us as soon as reasonably possible if a product arrives damaged, has a defect, or does not match your order.
Describe the issue and include photographs if available. We may request reasonable information to investigate without creating unnecessary barriers to your legal rights.
We will provide an appropriate remedy, including a replacement or refund where applicable. Necessary return shipping and replacement delivery will be at our expense.
Refund Amounts
For a full-order return, we refund the amount paid for the goods and any standard outbound delivery charge.
For a partial return, we refund the amount paid for the returned products and any shipping amount refundable under applicable law.
We do not retrospectively charge shipping because a return reduces the value of the products you keep below the original free-shipping threshold.
Refund Timing and Method
We review returns promptly and notify you of the outcome. Approved refunds are issued promptly to the original payment method.
Refunds normally appear in your account within 3–7 business days after issuance, depending on your bank or payment provider. This is an estimated posting period after we send the refund.
Contact us if the refund has not appeared after seven business days. Applicable statutory refund deadlines take precedence.
Cancellations and Exchanges
Email us promptly to cancel before dispatch. If the order has already shipped, our return process remains available.
For an exchange, contact us to discuss replacement availability and arrange a free return.
UK Cancellation Rights
For qualifying UK distance purchases, notify us of cancellation within 14 days after delivery and return the goods within a further 14 days. No reason is required. Our voluntary 30-day promise is additional.
We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and will refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.
Standard outbound delivery is refundable. A premium delivery supplement need not be refunded unless legally required. A deduction for handling beyond necessary inspection may apply only where lawful.
Cancel through any clear statement or this optional form:
To: IMPERIAL AIR CONDITIONING & REFRIGERATION, LLC, 12999 PINEWAY DRIVE, LARGO, FL 33773, United States; aider_estenoit@outlook.com
I give notice that I cancel my contract for these goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only for paper submissions:
Contact
Store: veranook
Company: IMPERIAL AIR CONDITIONING & REFRIGERATION, LLC
Email: aider_estenoit@outlook.com
Website: https://veranook.shop
Business address: 12999 PINEWAY DRIVE, LARGO, FL 33773, United States
Mandatory consumer rights remain unaffected.